Cookie & Privacy Policy

By using Joingy’s website you agree to the following Cookie & Privacy Policy.

Last Updated: February 25, 2021

Your Privacy

It is Joingy’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this cookie and privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our policies below.

Joingy’s website and app stores chat logs with timestamps of conversations that take place on our platform for moderation and law enforcement purposes. We also store the IP addresses of the users involved with each chat session for moderation and law enforcement purposes.

Understand that anything you say on our platform is transmitted to other people. Additionally, users can choose to save public chat logs of their conversations that are stored on our servers and can be shared with anyone. Please be careful revealing any information to strangers you meet.

Webcams in video conversations may be monitored for moderation and law enforcement purposes. This can include but is not limited to, capturing image screenshots of webcams that are stored on our servers and can be used to identify if a user is breaking our Chat Rules or Terms & Conditions.

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

When using the video chat section, users are connected peer-to-peer in order to view each other’s webcam feed. To do this, it is necessary to make a user’s IP address available to the partners they connect with. We do not list users IP addresses on our website or app, but using certain software it can be intercepted by other users that you connect to. If you are not comfortable with this, please use our text chat section instead.

Joingy uses cookies to save your website/app preferences, including but not limited to keywords entered using our ‘Interest’ feature. Additionally, Joingy assigns a random cookie ID to your computer that is used to connect users to each other for chatting purposes.

Third-party advertising vendors, including Google AdMob, use cookies to track information about the pages you visit so that they can show you more appropriate ads. The cookie used by Google AdMob is called the DoubleClick DART cookie, and Google provides a way to opt-out of being tracked by DART. You may also opt-out of the tracking cookies used by many other third-party ad vendors.

Joingy uses Google Analytics and Matomo to track non-personally-identifying statistical information about site usage. Google provides a browser add-on to opt-out of Google Analytics.

Legal Basis For Processing

We will process your personal information lawfully, fairly, and in a transparent matter. We collect and process information about you only where we have a legal basis for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

  • it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
  • you give us consent to do so for a specific purpose (for example, you might consent to us sending you a newsletter); or
  • we need to process your data to comply with a legal obligation.

When consenting to our use of information about you for a specific purpose, you have the right to change your mind (but this will not affect processing that’s already taken place).

We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

Collection & Use of Information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner incompatible with these purposes:

  • to enable you to customize or personalize your experience of our website;
  • to enable you to access and use our website, associated applications, and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • for advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

Disclosure of Personal Information to Third Parties

We share your log data and analytics with third parties to help analyze it, as described above. Furthermore, we may also share your log data and analytics to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

International Transfers of Personal Information

The personal information we collect is stored and processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

Your Rights & Controlling Your Personal Information

By using the Site, you represent that you are at least 13 years old. If you are under 18 it is required to get a parent or guardian’s permission before using the website or mobile app. If we learn that personal information from users under 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we have collected from children under age 18, please contact us.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such a person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or another easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please get in touch using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also may the right to contact a regulatory body or data protection authority in relation to your complaint.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our cookie and privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to our policies, such as changing the lawful basis on which we process your personal information, we will ask you to re-consent to an amended policy.

Contact Us

If you have questions or comments about this policy, you may contact us and request our Data Protection Officer (DPO).

If you are a resident in the European Economic Area, the “data controller” of your personal information is the domain administrator, who is the representative for the EEA.

You can contact us regarding the data controller’s processing of your information. If you have any further questions or comments about us or our policies, do not hesitate to get in touch.